IT Global User Service Manager (m/w/d)

  • Schwanau, Herrenknecht AG
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At Herrenknecht we are building the future. As the technology leader in mechanized tunnelling, around the world we shape efficient underground infrastructures. With our technology and our unique expertise, major challenges in the supply and disposal of scarce and precious resources and in the mobility of tomorrow are being tackled and solved long-term. Worldwide, around 5,000 experts at Herrenknecht ensure that innovative products, dialog-based service and new developments stand for tunnelling technology of the future. 

HERRENKNECHT AG is looking for an
IT Global User Service Manager (m/w/d) | reference number 501
IT CIO-Office | IT-Department | Central Unit

YOUR AREA OF RESPONSIBILITY

  • You shape the digital transformation of Herrenknecht AG, the global technology leader in tunnel construction, ensuring the success of our ambitious goals.
  • In the Corporate IT department, together with your User Service & Onsite Support team, you are responsible for establishing and developing a global and company-wide IT User Service & Onsite Support concept. You also implement a functional “Follow the Sun” principle.
  • Your focus is on achieving high customer satisfaction and a first-time resolution rate. To achieve this, you work with ITSM metrics, dashboards, and analyses, steering the global, company-wide IT User Service and generating meaningful reports.
  • You continuously enhance our IT service management, analyzing, developing, and optimizing interface management. Your comprehensive understanding of people, user service, processes, infrastructures, and more informs your decisions.
  • As a Global User Service Manager, you serve as a point of contact, caretaker, and supervisor for your team. You have a holistic view of the global user service landscape and embody a service-oriented mindset.
  • You’re a people person, interested in technology trends, and find joy in developing yourself and your team every day. 

 

YOUR PROFILE

  • You hold a successfully completed degree in Computer Science, Business Informatics, or a related field.
  • Your extensive leadership experience in internationally operating companies in a comparable position sets you apart.
  • You possess in-depth knowledge and practical experience in designing IT services and IT service processes, including (out-)sourcing models.
  • Relevant ITIL expertise, strong communication and teamwork skills, as well as consulting competence, characterize you.
  • You are proficient in both German and English.

WE OFFER

  • Extensive opportunities for further training
  • Flexible working hours model with the option of remote working
  • Subsidy for the Herrenknecht canteen
  • Subsidy for the job ticket
  • Free shuttle bus Lahr train station - Herrenknecht AG
  • Subsidy for daycare centers
  • Employer-financed company pension scheme
  • Payment of vacation and Christmas bonuses
  • Wide range of regional discount campaigns
  • Greatly reduced costs for all training programs at the Sportpark fitness clubs
  • Bike leasing
All our benefits can be found on our careers page.

DOES THIS POSITION APPEAL TO YOU?

Then press the button "Apply now!" to submit your application.
The following contact person will be pleased to provide you with further Information:
  • Sabrina Huber
  • 07824 302 7645